Terms and Conditions for OHAM

Welcome to OHAM! By accessing or using our website (“Service”), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Overview

This website is operated by OHAM. Throughout the site, the terms “we,” “us,” and “our” refer to OHAM. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms”).

Online Store Terms

1. You must be at least the age of majority in your jurisdiction to use our Service or have given us your consent to allow your minor dependents to use the site.
2. You may not use our products for any illegal or unauthorized purpose.
3. Any breach of these Terms will result in immediate termination of your access to the Service.

General Conditions

1. We reserve the right to refuse service to anyone for any reason at any time.
2. Your information (excluding payment details) may be transferred unencrypted across networks. Payment details are always encrypted.

Accuracy, Completeness, and Timeliness of Information

We are not responsible for inaccuracies or omissions in the information on our site. Reliance on any information is at your own risk.

Modifications to the Service and Prices

1. Prices for our products are subject to change without notice.
2. We reserve the right to modify or discontinue the Service without notice.

Products or Services

1. Some products may have limited quantities and are subject to our Return Policy.
2. We strive to display product colors and images accurately but cannot guarantee that your device’s display will reflect true colors.

Accuracy of Billing and Account Information

1. You agree to provide accurate, current, and complete purchase and account information.
2. We reserve the right to cancel or limit orders if we suspect fraud or unauthorized activity.

Payments

1. Payments on our website are securely processed through Razorpay. By using Razorpay, you agree to their terms and conditions.
2. OHAM is not liable for payment failures due to issues with Razorpay or your payment provider.

Refund Policy

1. Upon receiving your product, you are required to record a video of the unpacking process. This video will serve as proof in case of a dispute or refund request.
2. Size exchanges are allowed provided the unpacking video is submitted as proof. Requests without this video will not be entertained.
3. Refund requests will be accepted within 7 days of receiving the product, subject to submission of the unpacking video.

Shipping

1. We will deliver products within 7 days from the date of order confirmation.
2. Shipping timelines will be communicated during the purchase process.
3. We are not liable for delays caused by courier services or unforeseen circumstances.

Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, to solicit others to perform unlawful acts, or to engage in activities that harm the Service or other users.

Disclaimer of Warranties; Limitation of Liability

1. We do not guarantee uninterrupted or error-free service.
2. Our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify and hold OHAM harmless from any claims or demands due to your violation of these Terms.

Governing Law

These Terms are governed by the laws of India, with jurisdiction in Indore, Madhya Pradesh.

Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on this page.

Contact Information

If you have questions about these Terms, please contact us:

• Phone: +91 8641002306
• Email: ohamteam@gmail.com
• Location: Indore, India

Additional non-returnable items:

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5-7 working Days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ohamteam@gmail.com .

Shipping returns

To return your product, you should mail your product to: ohamteam@gmail.com .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at ohamteam@gmail.com for questions related to refunds and returns.